People
These are their stories
Name Surname
Customer B
“We stopped guessing which calls mattered.”
Name Surname
Head of Claims, Customer B
Name Surname
Customer A
“Leaders finally have time to be leaders.”
Name Surname
COO, Customer A
Name Surname
Customer G
“Coaching starts before the meeting now.”
Name Surname
Head of Service, Customer G
“It stopped feeling like a pilot almost immediately. Our people started designing the next agents themselves.”
Name Surname
VP Customer Operations, Customer C
3.1×
faster customer onboarding
14
markets live on one platform
−40%
manual hand-offs
“We stopped asking whether AI works and started asking where it works best.”
Name Surname
Head of Claims, Customer B
Library · 11 stories
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Customer A on taking AI from pilot to production
Customer A
Name Surname
“We stopped guessing.” A conversation with Name Surname
Title, Customer B
Customer D
Telecom
“Agaton felt less like a vendor and more like part of the team from week one.”
Name Surname
Head of Operations
Customer D
Customer E
Retail
48%
of support requests resolved without a hand-off
Customer C
Financial services
How Customer C rebuilt onboarding across every market
Read story →
“The best part is that our experts are still in charge. The agents just take the busywork.”
Name Surname, CTO
Customer F
Customer H
Insurance
Inside Customer H’s move to agent-first operations
Read story →
Playing preview
A day on the service desk at Customer G
Customer G
Name Surname
Designing work around people, with Name Surname
Title, Customer E
Customer C
Financial services
14
markets live on one platform
Customer E
Retail
“Our customers noticed the difference before our dashboards did.”
Name Surname
Head of CX
Customer E
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